THE EFFECT OF JOB TRAINING AND CAREER DEVELOPMENT ON EMPLOYEE PERFORMANCE AT PT BANK CAPITAL INDONESIA TBK, SOUTH JAKARTA OPERATIONAL HEAD OFFICE

Abstract

Introduction: Human resources are one of the most important assets in achieving organizational goals, and effective management through training and career development is expected to enhance employee performance. In the banking industry, employee performance plays a crucial role in ensuring service quality, customer satisfaction, and organizational competitiveness. However, performance evaluation at PT Bank Capital Indonesia Tbk shows fluctuating results, highlighting the need to examine the influence of training and career development on performance.

Methods: This study uses a quantitative approach with saturated sampling, involving 52 employees at PT Bank Capital Indonesia Tbk Head Office of Operations South Jakarta. Data were collected through questionnaires and analyzed using validity and reliability tests, classical assumption tests, multiple regression analysis, correlation coefficients, coefficients of determination, and hypothesis testing.

Results: The findings reveal that job training has a significant positive effect on employee performance, with a strong relationship and contribution of 41.9%. Career development also shows a significant positive influence, with a moderate relationship and contribution of 34.4%. Simultaneously, both job training and career development significantly affect employee performance, contributing 55.6% while the remaining 44.4% is explained by other factors.

Conclusion and suggestion: The study concludes that job training and career development play a vital role in improving employee performance. Therefore, companies should continuously provide relevant training programs, improve the quality of instructors, ensure fair access for all employees, and design structured career development paths. These efforts are expected to motivate employees, increase productivity, and support long-term organizational growth.